Excelsior Limousine has it's very own mobile App. It's free! Visit our website www.ExcelsiorLA.com to find out how to download it. With the App you can get a quote, book a car, track your flight, check the weather and link to major airports and hotels. Let us know what you think!
Wednesday, January 30, 2013
Tuesday, January 29, 2013
Ten reasons to book with Excelsior Limousine
Ten reasons to book with
Excelsior Limousine:
9. The FlyAway bus seems to have changed its name to the PassMeBy bus.
8. Uber…wasn’t.
7. Tinted windows—SPF 30.
6. Little Black Dress + Yellow Cab= Bumble Bee.
5. It’s the 48th time you’ve asked Bob to drive you to the airport. Bob needs a break.
4. With gas prices this high—you may as well.
3. You’re the Joneses.
2. Online booking is a cinch. So is booking through our APP.
1. Because you’re worth it.
Friday, January 25, 2013
Limousine Safety Requirements
Not every limousine company adheres to the safety regulations that are required by the industry. When they do not, they put every single passenger at risk. Below are some things that you need to know about limousine safety.
- Your selected limousine company should be registered with the California Public Utilities Commission (CPUC). You can verify that this is the case by calling 800-894-9444.
- Ask the limousine company if they routinely drug test their drivers. Any company that truly cares about their passengers will do this.
- Do not leave valuables in the limousine.
- It is against the law for there to be alcohol in a limousine in which there are passengers under 21 years of age. This is for the safety of the passengers.
Monday, January 21, 2013
Excelsior Limousine FAQ's
Some FAQ's
What happens if my
plane is early or late arriving?
No need to worry, we will track and monitor your flight's arrival. We receive up to the minute flight data through our Flight Tracking Software to ensure our chauffeurs know the exact time of your arrival.
No need to worry, we will track and monitor your flight's arrival. We receive up to the minute flight data through our Flight Tracking Software to ensure our chauffeurs know the exact time of your arrival.
Where do I meet my
Chauffeur for Airport pick-up?
Your driver will meet you at the point in which you leave the secured area. Once you are connected with your driver, he/she will escort you to the baggage claim.
Your driver will meet you at the point in which you leave the secured area. Once you are connected with your driver, he/she will escort you to the baggage claim.
What is VIP Meet +
Greet service?
Our greeters will meet you at your gate and take you to the baggage claim. Once you have your bags your greeter will call your driver to come and pick you up. When departing, your greeter will make getting your tickets, checking in your bags and getting you to the gate with ease.
Our greeters will meet you at your gate and take you to the baggage claim. Once you have your bags your greeter will call your driver to come and pick you up. When departing, your greeter will make getting your tickets, checking in your bags and getting you to the gate with ease.
How much of a grace
period do I have to meet the Chauffeur on my Point to Point (flat rate) Airport
Transfer Reservation?
At airport pick-ups we allow up to a 30 minute grace period on (flat rate) airport transfers from the time your plane arrives at the gate, which allows you to collect your luggage and meet your chauffeur. In the case the 30 minutes is exceeded there is a $12.50 charge for each fifteen minute increment past the first thirty minutes.
At airport pick-ups we allow up to a 30 minute grace period on (flat rate) airport transfers from the time your plane arrives at the gate, which allows you to collect your luggage and meet your chauffeur. In the case the 30 minutes is exceeded there is a $12.50 charge for each fifteen minute increment past the first thirty minutes.
What is your
Cancellation Policy?
We have a 2 hour cancellation policy. In the case that 2 hours notice was not given the client is responsible for a 2 hour minimum charge.
We have a 2 hour cancellation policy. In the case that 2 hours notice was not given the client is responsible for a 2 hour minimum charge.
Is it possible to
make, change or cancel a reservation with my Chauffeur?
No, our chauffeurs are not trained to do so and we have a 24 hour office staff to accommodate you.
No, our chauffeurs are not trained to do so and we have a 24 hour office staff to accommodate you.
How can I set up an
account with Excelsior Limousine?
You can call us directly (800) 420-4252 or visit our website at www.ExcelsiorLA.com
You can call us directly (800) 420-4252 or visit our website at www.ExcelsiorLA.com
How does Excelsior
Limousine charge for their services?
Nationally and worldwide LTI has a simple standardized rate for all its chauffeured vehicle transportation. Please inquire with our reservation agents.
Nationally and worldwide LTI has a simple standardized rate for all its chauffeured vehicle transportation. Please inquire with our reservation agents.
Does Excelsior
Limousine have point to point flat rates?
Yes.
Yes.
How can I get a
receipt?
You can go online to view and print an invoice or call an Excelsior Limousine reservation agent and we can email, fax or mail you a copy.
You can go online to view and print an invoice or call an Excelsior Limousine reservation agent and we can email, fax or mail you a copy.
What is an hourly rate
job?
An hourly rate service is when a client needs a vehicle and chauffeurs at their disposal to go as directed or wait and return from specific locations.
An hourly rate service is when a client needs a vehicle and chauffeurs at their disposal to go as directed or wait and return from specific locations.
Can I reserve a
vehicle for only 1 hour of service?
No, all Excelsior Limousine vehicles have at least a 2 hour minimum.
No, all Excelsior Limousine vehicles have at least a 2 hour minimum.
How far in advance do
I need to make a reservation?
We are always ready to take your last minute reservations and last minute changes, but you should schedule as soon as you have a firm schedule.
We are always ready to take your last minute reservations and last minute changes, but you should schedule as soon as you have a firm schedule.
Do you have car seats for children?
Yes, we have the appropriate car seats for infants and children. Please let us know in advance if you are traveling with an infant or child.
Sunday, January 20, 2013
What if I have a scheduled pick up at LAX and my plane is delayed.
You may call our dispatch at 800-420-4252 and let us know of any scheduling changes, however Excelsior Limousine chauffeurs update flights multiple times prior to pick ups. We will know of any flight delays (or early arrivals) and will adjust your pick up time accordingly.
Saturday, January 19, 2013
Flat Rate vs. Hourly Rate
I think Excelsior Limousine Service is one of the few limousine companies in Los Angeles that still offers flat rates to and from the airport.
We offer the flat rate option to our corporate clients. The idea is that 95% of their trips are to and from the airport and I think deserve the discount. We only offer the flat rate for our town cars. Specialty vehicles like the SUV's or limousines are charged by the hour regardless of what type of trip they are used for.
Flat Rates are less expensive, but they come with general rules. A flat rate is based on a pick-up at point A and a drop-off at point B with a reasonable amount of wait time at the pick-up location. When picking up at your home, for example, the grace period we give is fifteen minutes. We give a half an hour of wait time at the airport. There is also a ten to fifteen dollar charge for each additional stop depending on the length of time of the stop and how far out of the way the stop may be.
After the grace period of wait time has passed you are charged $12.50 for each fifteen minute increment of time that passes beyond the first fifteen minutes.
You might ask, what if the plane is stuck on the runway, waiting for a gate to open and is further delayed?
I might ask, for example, what if the client decides to arrive into LAX during rush hour and it takes an hour more than it would normally take to get home? Should the client be responsible for the additional time? Although some of my peers would agree that the client should pay more, I do not!
When I decide on an amount to charge for that flat rate I've determined what the drive time would be under normal circumstances and understand that there will be times when there is no traffic and we will get to the drop much faster and other times when we are on the road during rush hour.
So, going back to the question of whether or not the client is responsible for the time wasted sitting on the runway. Although, through no fault of their own, the wait time is extended beyond the half an hour, the client is still responsible. Why? Because it is completely up to the client to have the driver wait or to release him. That's sort of the "Flat Rate" catch or trade off.
If the client were paying an hourly rate none of this would matter. The client would start paying the moment the driver left the garage until the time he/she returned. In this case it would not matter if the driver waited an hour at the airport or of it took two hours to be driven home.
The flat rate certainly has it's advantages with regard to pricing, but it has some disadvantages with regard to timing and flexibility of the driver and vehicle.
As a corporate traveler which do you prefer?
We offer the flat rate option to our corporate clients. The idea is that 95% of their trips are to and from the airport and I think deserve the discount. We only offer the flat rate for our town cars. Specialty vehicles like the SUV's or limousines are charged by the hour regardless of what type of trip they are used for.
Flat Rates are less expensive, but they come with general rules. A flat rate is based on a pick-up at point A and a drop-off at point B with a reasonable amount of wait time at the pick-up location. When picking up at your home, for example, the grace period we give is fifteen minutes. We give a half an hour of wait time at the airport. There is also a ten to fifteen dollar charge for each additional stop depending on the length of time of the stop and how far out of the way the stop may be.
After the grace period of wait time has passed you are charged $12.50 for each fifteen minute increment of time that passes beyond the first fifteen minutes.
You might ask, what if the plane is stuck on the runway, waiting for a gate to open and is further delayed?
I might ask, for example, what if the client decides to arrive into LAX during rush hour and it takes an hour more than it would normally take to get home? Should the client be responsible for the additional time? Although some of my peers would agree that the client should pay more, I do not!
When I decide on an amount to charge for that flat rate I've determined what the drive time would be under normal circumstances and understand that there will be times when there is no traffic and we will get to the drop much faster and other times when we are on the road during rush hour.
So, going back to the question of whether or not the client is responsible for the time wasted sitting on the runway. Although, through no fault of their own, the wait time is extended beyond the half an hour, the client is still responsible. Why? Because it is completely up to the client to have the driver wait or to release him. That's sort of the "Flat Rate" catch or trade off.
If the client were paying an hourly rate none of this would matter. The client would start paying the moment the driver left the garage until the time he/she returned. In this case it would not matter if the driver waited an hour at the airport or of it took two hours to be driven home.
The flat rate certainly has it's advantages with regard to pricing, but it has some disadvantages with regard to timing and flexibility of the driver and vehicle.
As a corporate traveler which do you prefer?
What do I do if I can't find my chauffeur at the airport?
If for some reason you do not see your chauffeur when you exit the secured area, the first thing you should do is call Excelsior Limousine's 24 hour dispatch at (800) 420-4252. If you have checked bags, go directly to the baggage claim and let Excelsior's dispatch know which carousel you are standing by.With this information we can direct the driver to you. If you do not have checked bags please give us a chance to connect you with your driver before you consider alternate transportation. Often the LAX monitors give conflicting information. It's a matter of being a little flexible while we get the correct information and track you down.
Friday, January 18, 2013
Excelsior Limousine's Mission Statement
Excelsior Limousine’s
mission is to provide the highest-quality transportation service to our
clients, and to continually upgrade the skills and abilities of our employees
in order to constantly improve our high level of customer service and clients’
satisfaction. We strive always to
provide on-time service in a clean new vehicle with a professional
chauffeur.
When I arrive at LAX how do I find my chauffeur?
Your Excelsior Limousine chauffeur will be waiting for you at the point at which you exit the secured area. Look for your chauffeur holding a sign with your last name on it. If you have baggage your chauffeur will take you to the appropriate carousel. Once your baggage is retrieved you have the option of waiting at the curb while your chauffeur brings the car to you, or walking to the parking structure with the chauffeur.
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