If for some reason you do not see your chauffeur when you exit the secured area, the first thing you should do is call Excelsior Limousine's 24 hour dispatch at (800) 420-4252. If you have checked bags, go directly to the baggage claim and let Excelsior's dispatch know which carousel you are standing by.With this information we can direct the driver to you. If you do not have checked bags please give us a chance to connect you with your driver before you consider alternate transportation. Often the LAX monitors give conflicting information. It's a matter of being a little flexible while we get the correct information and track you down.
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