What happens if my
plane is early or late arriving?
No need to worry, we will track and monitor your flight's arrival. We receive up to the minute flight data through our Flight Tracking Software to ensure our chauffeurs know the exact time of your arrival.
No need to worry, we will track and monitor your flight's arrival. We receive up to the minute flight data through our Flight Tracking Software to ensure our chauffeurs know the exact time of your arrival.
Where do I meet my
Chauffeur for Airport pick-up?
Your driver will meet you at the point in which you leave the secured area. Once you are connected with your driver, he/she will escort you to the baggage claim.
Your driver will meet you at the point in which you leave the secured area. Once you are connected with your driver, he/she will escort you to the baggage claim.
What is VIP Meet +
Greet service?
Our greeters will meet you at your gate and take you to the baggage claim. Once you have your bags your greeter will call your driver to come and pick you up. When departing, your greeter will make getting your tickets, checking in your bags and getting you to the gate with ease.
Our greeters will meet you at your gate and take you to the baggage claim. Once you have your bags your greeter will call your driver to come and pick you up. When departing, your greeter will make getting your tickets, checking in your bags and getting you to the gate with ease.
How much of a grace
period do I have to meet the Chauffeur on my Point to Point (flat rate) Airport
Transfer Reservation?
At airport pick-ups we allow up to a 30 minute grace period on (flat rate) airport transfers from the time your plane arrives at the gate, which allows you to collect your luggage and meet your chauffeur. In the case the 30 minutes is exceeded there is a $12.50 charge for each fifteen minute increment past the first thirty minutes.
At airport pick-ups we allow up to a 30 minute grace period on (flat rate) airport transfers from the time your plane arrives at the gate, which allows you to collect your luggage and meet your chauffeur. In the case the 30 minutes is exceeded there is a $12.50 charge for each fifteen minute increment past the first thirty minutes.
What is your
Cancellation Policy?
We have a 2 hour cancellation policy. In the case that 2 hours notice was not given the client is responsible for a 2 hour minimum charge.
We have a 2 hour cancellation policy. In the case that 2 hours notice was not given the client is responsible for a 2 hour minimum charge.
Is it possible to
make, change or cancel a reservation with my Chauffeur?
No, our chauffeurs are not trained to do so and we have a 24 hour office staff to accommodate you.
No, our chauffeurs are not trained to do so and we have a 24 hour office staff to accommodate you.
How can I set up an
account with Excelsior Limousine?
You can call us directly (800) 420-4252 or visit our website at www.ExcelsiorLA.com
You can call us directly (800) 420-4252 or visit our website at www.ExcelsiorLA.com
How does Excelsior
Limousine charge for their services?
Nationally and worldwide LTI has a simple standardized rate for all its chauffeured vehicle transportation. Please inquire with our reservation agents.
Nationally and worldwide LTI has a simple standardized rate for all its chauffeured vehicle transportation. Please inquire with our reservation agents.
Does Excelsior
Limousine have point to point flat rates?
Yes.
Yes.
How can I get a
receipt?
You can go online to view and print an invoice or call an Excelsior Limousine reservation agent and we can email, fax or mail you a copy.
You can go online to view and print an invoice or call an Excelsior Limousine reservation agent and we can email, fax or mail you a copy.
What is an hourly rate
job?
An hourly rate service is when a client needs a vehicle and chauffeurs at their disposal to go as directed or wait and return from specific locations.
An hourly rate service is when a client needs a vehicle and chauffeurs at their disposal to go as directed or wait and return from specific locations.
Can I reserve a
vehicle for only 1 hour of service?
No, all Excelsior Limousine vehicles have at least a 2 hour minimum.
No, all Excelsior Limousine vehicles have at least a 2 hour minimum.
How far in advance do
I need to make a reservation?
We are always ready to take your last minute reservations and last minute changes, but you should schedule as soon as you have a firm schedule.
We are always ready to take your last minute reservations and last minute changes, but you should schedule as soon as you have a firm schedule.
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